Wouldn’t you like to know

Whether the security officers in attendance meet the requirements that you’re paying for? Whether the required complement of security officers is in attendance, on time, every shift? Whether each security officer has undergone your company or site induction training?

Stop Paying For Services You’re Not Receiving

Take back control of your contract security management

South African companies regularly contract a security services provider, or multiple providers, to manage their organisation’s physical security needs. While considered a necessity, security has traditionally been seen as a grudge purchase, and as such, often struggles to compete for funding against other investments that may seem more appealing to executives.

Private security companies are usually contracted to protect a company’s assets and manage the flow of people entering and exiting the company’s premises. The grade of each security officer required, the certifications and licenses held by each officer, and the type of induction training provided to each officer is predetermined and governed by a service-level agreement (SLA).

Traditionally companies have been reliant on their security services provider to manage SLA delivery and provide reports on any incidents or SLA failures. All too often this information was only requested from the vendor after the company has become aware of an incident or two. Additionally, there is little way to independently verify the reports provided by the security services supplier, many of which still run their businesses using paper-forms and digital spreadsheets. This lack of insight has frequently made funding difficult to attain and left in-house security managers and CFO’s with little to no recourse should they suspect that a vendor is not meeting their obligations.

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Do you know whether:

the security officers in attendance meet the requirements you’re paying for?
the correct PSIRA grade security officers are assigned to your site?
each security officer has valid PSIRA certifications?
the security officers who use vehicles on your premises have valid driver’s licences?
the security officers who carry weapons have valid firearm competencies?

each security officer has undergone your company or site induction training?
the required complement of security officers is in attendance, on time, every shift?
supervisors visit your sites regularly?
all the required checklists are completed accurately?

With Eldir: Overwatch, you will have the answers to all of these questions at your fingertips.

Eldir: Overwatch AI Recognition Platform Simplifies Security Management

Eldir: Overwatch is a complete technology solution, delivering real-time insights into the performance of all contracted security personnel.

Eldir: Overwatch is a cloud-based solution designed to:

manage and monitor data from multiple sites and multiple providers through state-of-the-art biometric devices.
help companies to identify, assess, and dispute irregularities, risks, and SLA breaches.
provide companies with all the information that they need to manage and negotiate contract renewals.
help companies manage the risks associated with protecting onsite employees and guests.
alert the relevant personnel via email or SMS if any anomalies occur, or any of the SLA terms are breached, allowing them to take immediate corrective action.

Eldir: Overwatch allows all contract security personnel assigned to your site to be securely onboarded onto the system, along with a head and shoulders profile photo and a record of each security officer’s competencies. The service-level agreement data pertaining to each post is also uploaded to Eldir: Overwatch for easy reference.

Eldir: Overwatch securely onboarding security personnel

Eldir (Pty) Ltd

Eldir: Overwatch includes the Android application, Eldir Verify, which provides a cost-effective way for security officers to check in and out of their shifts. When an officer arrives on site, they open the application, enter their unique employee identity (ID) number, and use the phone’s camera to take a photograph of their face. The system verifies the ID and image of the face against each other and if a match is found the employee is checked in or out respectively.

The Eldir Verify application for supervisors allows managers to simply take a photograph of a security officer for the system to return all the relevant information pertaining to that officer, such as name, grade, certifications, and competencies.

Eldir (Pty) Ltd

Eldir: Overwatch delivers a comprehensive set of reports which provide the company with meaningful, independent insights into the level of service delivery provided by its contract security provider. SLA failure isn’t always avoidable as incidents may be linked to a lack of resources or budget. Eldir: Overwatch allows you to present funding requests, or motivate supplier changes to the executive board, supported by data-driven statistics and facts.

Eldir (Pty) Ltd

For more information on the Eldir: Overwatch solution, please request a call below or contact us at our office +27 (0) 10 020 4488